Skip to content

Sporting Event Transport – The Open 2023

Transportation for a Major Sponsor at The Open 2023. Liverpool, England.
Unique Challenge

For several years, Little’s has been the go-to provider for VIP transportation services at The Open, covering various locations across the UK. In 2023, we were required to provide transfers, VIP dedicated vehicles, an on-demand shuttle service to and from the course, and evening event transfers for a major sponsor of The Open. The only new challenge encountered this time was the adjustment to a different location, which our experienced team adeptly managed. As always, our dedicated reservations team provided 24/7 support from our head office, while an on-site Transport Manager ensured operations ran smoothly on the ground.

Solution

Exclusively for this client, we handled nearly 250 movements, covering airport and rail transfers, luxury mini-coach shuttles, and gala dinner transportation. Our on-site Transport Manager supervised not only our own fleet but also the vehicles and drivers provided to the client as part of their Open sponsorship. Before The Open began, the on-site manager attended site meetings with the client and the R&A, gathering all Transport Managers overseeing Open Patrons. Discussions in these meetings helped us finalise the briefing document, which was relayed to all chauffeurs and coach drivers, and a thorough run-through was conducted before operations began. Additionally, daily vehicle checks were conducted, ensuring water replenishment after every hire, despite vehicles being away from our base.

The Transport Manager maintained communication via four group chats, ensuring coordination with transport assistants, ground teams, chauffeurs, coach drivers, and courtesy car drivers. Stationed at the client’s hotel throughout, they oversaw pick-ups, shuttles, and communication with agency staff, hotel personnel, and clients travelling in the vehicles.

Feedback

Little’s provided our guests with the best possible service from the moment our guests were greeted at the airport until their final departures. The service was flexible and well resourced, even with our last-minute requests! The Transport Manager was great to work with and put our staff at ease with his organisation and professionalism. We will certainly be using Little’s in the future and would highly recommend them to our clients.