Tour Executive
Do you love Scotland and want to share your passion with others?
If the answer is yes, Little’s has an exciting opportunity for you to join our team as a Tour Executive!
At Little’s Chauffeur Drive, we pride ourselves on delivering exceptional, bespoke chauffeur services across Scotland and beyond. Established in 1966, our family-run business has grown to become a trusted name in luxury transportation, known for our commitment to excellence, attention to detail, and personal touch.
About Us
Imagine an American couple visiting Scotland for their dream vacation. Instead of being part of a large tour group, they experience the beauty of Scotland from the comfort of a luxury vehicle, with a dedicated chauffeur who knows the hidden gems and local stories. This is the authentic, personalised experience we offer at Little’s Chauffeur Drive.
Our company has a rich history of providing top-tier chauffeur services. We have expanded our offerings to include corporate travel, special events, and bespoke tours, all while maintaining our core values of quality, reliability, and customer satisfaction. Our mission is to create wow moments for clients who travel globally, enhancing their travel experience with our exceptional chauffeur service.
The Role: Tour Executive
As a Tour Executive at Little’s Chauffeur Drive, you will be at the heart of creating unforgettable experiences for our clients. Your passion and knowledge about Scotland will be key in planning bespoke tours for private individuals and agents, showcasing the very best of what our beautiful country has to offer.
Key Responsibilities
- Tour Planning: Design and plan bespoke tours that highlight Scotland’s rich history, stunning landscapes, and cultural treasures.
- Client Interaction: Handle enquiries and bookings via phone, email, and online platforms, providing exceptional customer service.
- Collaboration: Work closely with chauffeurs and other team members to ensure seamless tour execution.
- Customisation: Tailor tours to meet the specific interests and preferences of each client, ensuring a unique and personalised experience.
- Problem Solving: Address and resolve any issues or changes in tour plans promptly and efficiently.
- Record Keeping: Maintain accurate records of all bookings and client interactions.
Our Values
- We are Tenacious and Resilient: We tackle challenges head-on and persist until we achieve our goals.
- We are Collaborative and Innovative: We work together to find creative solutions and continuously improve our services.
- We are Respectful and Always Do the Right Thing: We operate with integrity and treat everyone with respect.
- We are Loyal: We build lasting relationships with our clients, colleagues, and partners.
- We go the Extra Mile: We strive to exceed expectations in everything we do.
What We’re Looking For
- Passionate About Scotland: You have an in-depth knowledge of Scotland’s history, culture, and attractions, and a passion for sharing it with others.
- Customer-Centric: You have a passion for delivering outstanding customer service and can anticipate client needs.
- Organised: You can manage multiple bookings and tasks efficiently, ensuring nothing falls through the cracks.
- Communicative: You have excellent verbal and written communication skills, with the ability to build rapport with clients and team members.
- Problem Solver: You can think on your feet and handle any issues that arise with grace and efficiency.
- Creative: You can design unique and memorable tour experiences that leave a lasting impression on clients.
Company Benefits
- Christmas Bonus
- Loyalty Holidays
- Buying Extra Annual Leave
- Cycle to Work Scheme
- Enhanced Sick Pay
- Employee Rate Transfer
- Company Social Events
- Paid Volunteer Time
- Life Assurance
- Company Pension Scheme
The Hours
40 hours per week, full-time, office-based position located in Govan, Glasgow.
Apply
If you’re ready to help us deliver exceptional experiences to our clients and share your passion for Scotland, we’d love to hear from you. Apply now to join the Little’s family and take the next step in your career.
Please forward your CV and a covering letter explaining why YOU are the perfect candidate for the position. NO AGENCIES PLEASE. Robert McKenna, Head of General Operations, robert.mckenna@littles.co.uk.