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Our Team

At Little’s, we are driven by one purpose: to offer the best possible service. Our leadership team champion the way, driving the business forward and passionately supporting each and every person in our company. Together, with over 70 team members, we strive to provide a premium, personalised experience for our guests, clients and partners.

Heather Matthews

Managing Director

Kenneth Good

Head of Special Operations and Director

Robert McKenna

Head of General Operations

Elaine Osborn

Head of Finance

Harjeet Kaur

Head of Sales & Marketing

Catharine Anderson

Head of Innovation

Little’s Legacy

The Little’s story spans five decades and two generations. View our history here.
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Heather Matthews

Managing Director

As the daughter of Little’s founder, I started working for the family business in 1991 after graduating from University. I started within reservations and marketing, but as there were only two other members of staff in the office back then, other than my parents, it was a very different place. I became a Partner in 1997, and then Managing Director in 2005.

As the leader of the business, I am responsible for the culture, strategy, and growth of Little’s. I look after big relationships and special projects, the P&L and business plan, and I am active in the wider business community in Scotland, particularly in the family business sector.

As a member of the family who founded Little’s, it is in my blood. I am so proud of how much Little’s Chauffeur Drive has bounced back post pandemic, and seeing the new members of the team who have joined us flourish and become part of “Team Little’s” is very rewarding.

Connect: LinkedIn

Kenneth Good

Head of Special Operations and Director

My first day with Little’s was Saturday 30th May 1992. My journey started with a two car wedding with Heather’s dad, George, as the Bridal Limousine Driver, and myself driving the second car. It was the start of my first summer with Little’s and after that finished, in October 1992, Heather’s dad asked me to come back the following summer and again, and again… and I’m still here.

My main responsibility is to support Heather in the day-to-day running of her family business and help focus on our goal for growth, particularly as we embark on a new chapter in the life of Little’s. Over the years, I’ve been involved in all aspects of Littles, supporting the chauffeurs, office team, accounts and everyone who shares the same passion for excelling at delivering great customer service to make sure we remain at the peak of this niche industry.

I love the buzz of not knowing what’s likely to happen from one day to the next, and I also still get a buzz from putting on my hat and getting out on the road as a chauffeur, although that doesn’t happen all that much now!

Connect: LinkedIn

Robert McKenna

Head of General Operations

I joined Little’s as part of the Reservations team in 2007, learning about the industry and the company itself. After around 18 months, I was promoted to the role of Operations Manager, taking on the responsibility of various operational aspects. In 2016, I became the General Manager and today, I am Head of General Operations.

At present, I oversee our Reservations and Despatch department. Working with the team to ensure we are looking after our clients' business in a very careful manner. I also look after our newly created and growing Touring department which is very exciting. Another function of my role is ensuring our customer service and quality control levels are at a very high standard.

It is hard to pinpoint exactly what my favourite thing about working at Little’s is, however, I just love the buzz and excitement around the place, particularly when we are busy. When you work with great people with similar mindsets that helps a lot too!

Connect: LinkedIn

Elaine Osborn

Head of Finance

I started with Little’s in late 2020. I was asked to join Little’s during the pandemic in order to support the Senior Leadership team because of the financial struggles. I was initially only supposed to stay for three months but today, I am now part of the Senior Leadership team myself!

I am the Head of Finance, so I oversee everything from our financial risk and control framework, through to budgeting and forecasting.

My favourite thing about working at Little’s is the people! The product and quality of service come a close second though. Everyone that works here is very invested in what we do and is passionate about delivering an exceptional customer experience. I love working for a business that is small enough that you get involved in all aspects of the business, including the operational aspects, but large enough that there is constant challenge and opportunity. I thrive on finding solutions to problems and, with a growing business, every day is different.

Harjeet Kaur

Head of Sales & Marketing

I joined the Little’s family back in 2013. I started as a Business Development Manager, covering maternity, and before having my son in 2019, I was promoted to Head of Sales.

Today, I lead the Sales and Marketing team, which has come a long way from just me, as there are now four of us. I lead and support my peers and guide the marketing function, I ensure we are providing our clients with an unmatched chauffeur service and I am the custodian of our family business brand.

I love my team and many of the colleagues that I have worked with over the years. Every day, I thoroughly enjoy supporting long-term and new clients with their chauffeur drive requirements, and no two days are ever the same. I have been lucky enough to be involved in the organisation of transport for world class events, leading to once in a lifetime experiences that I will never forget.

Connect: LinkedIn

Catharine Anderson

Head of Innovation

I first started with Little's in 2010 as the company's first sales manager. I left in 2014 after the birth of my second child and started my own business, whilst still working for Little's in a consultancy capacity. In 2021, an opportunity arose to return to Little's full time as part of the management team and I returned as Head of Marketing & Brand, and more recently moved into the role of Head of Innovation.

I am responsible for the IT provision across the business, the development of our booking system, research & development and automating business processes.

My favourite thing about working at Little's is being a support to the head office team by finding solutions to make their daily work lives more efficient and streamlined.

Connect: LinkedIn