Little’s is dedicated to delivering a premium, personalised experience. In order to do that, we ensure that all our team are driven by the same goal – of offering the best possible service at all times. Those crucial first impressions mean everything to us, and a Little’s chauffeur is always keen to immediately impress.

Heather Matthews

Managing Director

As the daughter of Little’s founder, I take huge pride in the business and continue to relish the opportunity of leading a fantastic team of talented individuals who have helped me grow the business into the global chauffeur drive company it is today. They share my ambitions for Little’s and we’re always looking for new opportunities. Our premier chauffeur Scotland service has changed a lot since Dad first started it in 1966, but the values remain the same, and always will.

We believe it’s vital that those core principles – including trust, exceptional service, and discretion – are at the heart of everything we do, but that we’re also never sitting still and always looking to embrace any new innovations which can improve our service. I am fortunate to have a great support network, including the inspiring business leaders I meet as part of my involvement with Vistage.

As part of a responsible business, I also believe in giving back to the community and have supported the Prince and Princess of Wales Hospice for many years now, recently becoming an ambassador for the charity. A further honour came in 2015 when I was shortlisted for the Female Business Leader of the Year award at the Scottish Business Awards.

Favourite Travel Destination

My own dream experience? Family holidays in the Algarve are my favourite way to relax. I love nothing more than walking on the beach with my son.

Kenneth Good

Operations Director

I’ve been with Little’s for 27 years and have seen a lot of growth in that time. It’s incredible to me to think that, in the summer of 1992, I was a student who was just determined to find a summer job that involved driving. I became a Little’s chauffeur for the next four years and I’ve never looked back.

That grounding gave me a fantastic insight into the needs and expectations of Little’s clients, while allowing me to grow my knowledge and understanding of the chauffeur-driven car industry. Joining Little’s has also meant that I’ve been able to indulge in my passion for seeing Scotland and the United Kingdom, whilst looking after discerning travellers from around the world and giving them the premium experience they desire.

In 1996, after completing my studies, I joined the office team as a management trainee, working with Heather and her family to ensure the business continued to thrive under a new generation. I became a partner in 2009 and continue to be responsible for the day-to-day operations of the company.

As Operations Director, I am responsible for overseeing the general operations of the business, making sure that all aspects of what we do reflect our company ethos and the high level of customer service which is expected by our clients at all times.

I think that the family business ethos which underpins everything in the company shines through, as well as our attention to detail and exemplary customer service. We never say no.

Favourite Travel Destination

My own favourite destination is the North West Highlands of Scotland. Elsewhere in the world, I love Florence – it has everything, including great architecture, fabulous food, wine, and is the home of Ferragamo, the most comfortable shoes in the world! Oh, and Modena, where they make Maserati cars, is just up the autostrade!

Robert McKenna

General Manager

I’ve worked proudly for Little’s for 12 years now. I was attracted by what sounded like a really interesting and exciting place to work, and I wasn’t wrong. I love the pressure of constantly high expectations – it brings out the best in people – and the team here are like an extended family to me. We truly care about clients.

I joined as part of the Reservations team in 2007 before taking on the role of Operations Manager and then being appointed in my current role as General Manager in 2016.

I oversee the day-to-day running of the office as well as managing our team of Chauffeurs. It’s been a consistently rewarding role for me and I’ve taken huge pride in how the business has continued to move with the times and kept growing.

Favourite Travel Destination

My favourite destination in the world has to be the north-west coast of Scotland – it’s so striking and dramatic.

Harjeet Khun-Khun

Head of Sales

When the chance to join Little’s came up in 2013, I jumped at the exciting opportunity to help grow its corporate and leisure client base. My role has really developed over the past six years.

Now my role incorporates so much – creating and converting new business opportunities, managing key accounts, overseeing our marketing strategy and researching and building long-lasting relationships with clients and affiliates.

I look after our current clients, and am always looking to secure new clients and events for business in Scotland and internationally, while working closely with our partners.

I wanted to work for a true family business where I wasn’t just a number. I love my job because I get to work with incredible clients every day and no two days have ever been the same. As part of my role, I am involved in securing world class events and have the opportunity to grow the Little’s network throughout Scotland, which I find really exciting.

We deliver on everything we say we will – every time. I am never afraid to make promises to clients, because I know our team will work hard to make every journey a seamless one.

Favourite Travel Destination

Personally, I love New York – for the people, the hustle and bustle, the iconic sights, and to indulge in my love of pizza!

Sarah Jane Anderson

Business Development Manager

I joined Little’s in early 2019 as I was looking for a move out of the hospitality/events industry.  The opportunity to cover maternity leave for Harjeet came up and I jumped at the chance.  There is a really nice crossover in my role with clients and contacts I have dealt with previously, but this also gives me the opportunity to work business to business and learn about a different industry.

I work alongside Jo and look after our clients who are based in Scotland.  It is my responsibility to ensure that I am up to date with what’s happening in Scotland, where new opportunities may be, and to help with the continual growth of the business in all sectors.

I love Sales and this has been a passion of mine for a number of years.  I love the buzz and thrill of it, and it’s great to be part of a growing business and to know that I am partly responsible for that growth.

Working for a family business is a wonderful experience.  The personal touch, which I feel is vital in the success of any business, is much easier to deliver.  Having the full team on hand means that decisions can be made very quickly too.

Favourite Travel Destination

I love Scotland and some of our best family holidays have been spent in some beautiful locations.  One of my favourites was the Isle of Harris, and the drive to get there was absolutely stunning.  Luskentyre beach has turquoise waters and white sands to rival any Caribbean island!

Catharine Anderson

Head of Marketing & Brand

I first joined Little’s in 2010 as the company’s first Sales Manager. I remained as an employee of the company until 2014, when after the birth of my 2nd child, I decided to start my own business – a hotel gift voucher company. I remained good friends with all of the team at Little’s and in 2015 I was asked to return to the company on a consultancy basis to assist with marketing and projects, which saw me working one day a week for the company. After selling my business in 2021 I was offered the opportunity to return to Little’s on permanent basis as Head of Marketing & Brand – a brilliant opportunity which I jumped at. I now work across all of the Little’s brands including Chauffeur Drive, Funeral Service and an exciting new brand which we are launching in 2022.

Favourite Travel Destination

I travelled extensively in my 20s and had the privilege to live and work in Port Douglas, North Queensland, Australia for 18 months. I used to cycle along a four mile beach to work every morning to work on reception at a 5* resort! It was wonderful. I would love to return to Australia one day and show my kids what an incredible country it is.

Melissa Reid

Marketing and Communications Assistant

I joined the Business Development Team in January 2020 as an intern, and my role has involved designing proposals and marketing materials, managing and monitoring research projects, writing blogs and travel guides, and getting involved in various other aspects of digital marketing. My background is in creative writing and academia, so the world of business is quite new to me – I’m learning a lot and am enjoying how varied and creative my work for Little’s has been so far. It’s been interesting to find new ways to use the skills I’ve developed elsewhere. The atmosphere in the office is also lovely – everyone is very approachable and seems to genuinely enjoy each other’s company which is so important in a team that works so closely together.

Favourite Travel Destination

I love wandering around interesting towns/cities in Europe, and visiting my friends in Atlanta, Georgia. My favourite trips recently though have been down to London. I always seem to visit in July or August when it’s sunny enough to go cardigan-less and eat sandwiches in the park, so I associate the city with sun on my shoulders, delicious smells coming from street markets, and long, winding chats with friends who live down there.

Sharon Toland

Reservations Manager

Joining the company in 1988, I manage our team of dedicated reservations executives, ensuring they react quickly and smoothly to all client requests – to make booking our chauffeur drive services a simple and seamless process.

After 30 years, I still relish the challenge of every day as well as the daily interaction of dealing with chauffeurs and office staff.

Favourite Travel Destination

I simply love the scenery of the west coast of Scotland. It doesn’t get any better than that, and we should be very proud of it.

Susan Kesson

Senior Reservations Agent & Training Manager

I’ve been with Little’s for 8 years now, and my role consists of dealing with day-to-day enquiries via email and phone, providing any training for new staff members, and additional cross-department training.

I felt I needed a change and Little’s seemed like a company I would like to work for. I love that each day is different and you never know what jobs you may get each day from an email or phone call, and I love the people I work with.

Being a family-run business means that things can be changed and developed easily without having to follow company procedures from Head Office.

Favourite Travel Destination

Personally, I enjoy exploring new places and as long as I am by the water with my boys, I am happy.

Lewis Jennings

Accounts Executive

My favourite thing about Little’s is that the business retains a family-run feel, even though we work globally. Every day is different.

When I first started with the company, I was seeking a new challenge and also a move in my working life that would allow more time with my daughter, so Little’s was perfect.

I’ve been with the company for over four years. I oversee all aspects of our accounts payable and accounts receivable processing, ensuring our clients’ invoicing needs are tailored to their exact requirements.

Favourite Travel Destination

My favourite destination is simply anywhere new – or the good old west coast of Scotland.

Rajat Awasthi

Intelligent Systems Analyst – Knowledge Transfer Partnership (KTP) Associate

I joined Little’s in January 2020 and am enjoying the atmosphere so far – it feels like a close-knit family, everyone working together with joy. I was interested in the business because of its innovations, quick adaption of new technology, and the company’s stance on helping the environment. My role includes developing an efficient and scalable next-generation software platform for Little’s and I love how this allows me to explore new trends in the computer science field to create something unique.

Favourite travel destination

Sweden, because of the amazing Northern Lights. Last time I visited was in the summer, but I want to go back in the autumn/winter sometime so I can see them more clearly.

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