FAQs

I am booking chauffeur services

What is the difference between a chauffeur and a driver?

Scroll down to listen to our Managing Director Heather explain the differences.

Which areas do you cover/which cities do you operate in?

We operate worldwide, covering over 140 cities internationally. Please contact us for your specific requirements, at which stage we can provide you with a quotation.

How far in advance do I need to book?

For ASAP reservations, we recommend you call us on + (44) 141 883 2111. If your travel date is more than 24 hours from now, you can email us on reservations@littles.co.uk or contact us via our live chat or “request a quotation” functions on our website.

How do I make changes to my booking?

You can email or call us 24/7 on reservations@littles.co.uk or +44 (0) 141 883 2111.

What is Little’s cancellation policy?

Our cancellation policy varies per location and this can be advised at time of booking. It is our company promise to minimise such charges whenever possible.

What is the vehicle luggage capacity?

Luggage capacity varies by vehicle type. Our reservations team will advise on reservation the best vehicle for your requirements. Details on passenger & luggage capacity can also be found on our fleet page.

What facilities do you have for wheelchairs?

We can provide wheelchair accessible vehicles depending on the location and nature of the journey. Please speak to our support team who will be able to assist you with your individual requirements.

Do you have arrangements for child-friendly seating?

Yes, we have child seats available. Just let us know what you may require at time of booking and we’ll be happy to help. We completely understand how challenging getting a family to its destination can be and will offer the most appropriate solution.

Do you offer a chauffeur service for celebrities/VIPs?

Yes, we pride ourselves on offering a discreet and confidential service which we believe is ideal for celebrities/VIPs.

Can we have the same chauffeur for all our travel arrangements?

We will endeavour to meet all specific chauffeur requests, however due to prior scheduling this may not always be possible.

I am travelling

How do I find out where to meet my chauffeur?

Our Operations Team will ensure that you are fully advised on the location of the meeting point.  You can call 24/7 on +44 (0) 141 883 2111 with any further questions.

Where will my chauffeur meet me at the airport/station/hotel?

For airport arrivals, your chauffeur will wait for you in a prominent spot in the arrivals hall, holding a distinctive, personalised name board as specified at time of booking. At the rail station, the chauffeur will wait at the end of the platform, and for hotel collections, the chauffeur will make himself/ herself known to Concierge. If parking restrictions do not apply, the chauffeur will wait outside the vehicle, ready to assist with your luggage.

What if my flight schedule changes?

If your flight schedule changes during travelling, please call us on +44 (0) 141 883 2111 and one of our support team will confirm the next steps.

What if my flight or train is delayed?

Your chauffeur will carefully monitor your flight or train status in any location worldwide. If you wish to speak to your chauffeur or if your travel plans are cancelled, please call us on +44 (0) 141 883 2111 and we can adjust the itinerary accordingly with minimal fuss as part of our premier chauffeur service.

Will my chauffeur wear a shirt and tie?

Yes, all chauffeurs are fully uniformed in a suit and tie and take pride in their appearance.

Will my chauffeur wear a hat?

In Scotland, our chauffeurs wear a peaked cap.

How will I identify my chauffeur?

If requested, once your chauffeur and car have been allocated, you will be sent the chauffeur’s name and mobile number.

Will I be notified when my chauffeur arrives?

If requested, we will send you an SMS 20 minutes prior to your collection time confirming your chauffeur’s name and number.

What number do I call if I can’t find my chauffeur?

No matter where in the world you are travelling, please call +44 (0) 141 883 2111 and a member of our operations team will assist you. All calls are answered 24/7.

Will my chauffeur help with my luggage?

Yes, your chauffeur will always assist you with your luggage.

Will my chauffeur speak my language?

Chauffeurs speak English where that is the local language, and wherever possible in non-English speaking locations. Should you require a specific service, please discuss this with our support team by emailing reservations@littles.co.uk or calling +44 (0) 141 883 2111.

How do I add extra stops to my one-way transfer booking?

Please email or call us, or speak to your chauffeur who will confirm any changes with our support team.

Can we make unscheduled stops along our journey?

Yes, no problem – just inform your chauffeur of any stops you wish to make and he/she will do their best to accommodate them. This may incur additional charges.

Am I able to charge my devices in the car?

We endeavour to offer charging devices in all our vehicles – please request this with your chauffeur and they will aim to accommodate your needs.

Can I pay the chauffeur for the services?

As part of our consistency in service, all payments are taken by our support team, in advance of the hire taking place.

What is the difference between a chauffeur and a driver?