I am booking chauffeur services
Scroll down to listen to our Managing Director Heather explain the differences.
We operate worldwide, covering over 140 cities internationally. Please contact us for your specific requirements, at which stage we can provide you with a quotation.
You can email or call us 24/7 on firstname.lastname@example.org or +44 (0) 141 883 2111.
Our cancellation policy varies per location and this can be advised at time of booking. It is our company promise to minimise such charges whenever possible.
Luggage capacity varies by vehicle type. Our reservations team will advise on reservation the best vehicle for your requirements. Details on passenger & luggage capacity can also be found on our fleet page.
We can provide wheelchair accessible vehicles depending on the location and nature of the journey. Please speak to our support team who will be able to assist you with your individual requirements.
Yes, we have child seats available. Just let us know what you may require at time of booking and we’ll be happy to help. We completely understand how challenging getting a family to its destination can be and will offer the most appropriate solution.
Yes, we pride ourselves on offering a discreet and confidential service which we believe is ideal for celebrities/VIPs.
We will endeavour to meet all specific chauffeur requests, however due to prior scheduling this may not always be possible.
I am travelling
Our Operations Team will ensure that you are fully advised on the location of the meeting point. You can call 24/7 on +44 (0) 141 883 2111 with any further questions.
For airport arrivals, your chauffeur will wait for you in a prominent spot in the arrivals hall, holding a distinctive, personalised name board as specified at time of booking. At the rail station, the chauffeur will wait at the end of the platform, and for hotel collections, the chauffeur will make himself/ herself known to Concierge. If parking restrictions do not apply, the chauffeur will wait outside the vehicle, ready to assist with your luggage.
If your flight schedule changes during travelling, please call us on +44 (0) 141 883 2111 and one of our support team will confirm the next steps.
Your chauffeur will carefully monitor your flight or train status in any location worldwide. If you wish to speak to your chauffeur or if your travel plans are cancelled, please call us on +44 (0) 141 883 2111 and we can adjust the itinerary accordingly with minimal fuss as part of our premier chauffeur service.
Yes, all chauffeurs are fully uniformed in a suit and tie and take pride in their appearance.
In Scotland, our chauffeurs wear a peaked cap.
If requested, once your chauffeur and car have been allocated, you will be sent the chauffeur’s name and mobile number.
If requested, we will send you an SMS 20 minutes prior to your collection time confirming your chauffeur’s name and number.
No matter where in the world you are travelling, please call +44 (0) 141 883 2111 and a member of our operations team will assist you. All calls are answered 24/7.
Yes, your chauffeur will always assist you with your luggage.
Chauffeurs speak English where that is the local language, and wherever possible in non-English speaking locations. Should you require a specific service, please discuss this with our support team by emailing email@example.com or calling +44 (0) 141 883 2111.
Please email or call us, or speak to your chauffeur who will confirm any changes with our support team.
Yes, no problem – just inform your chauffeur of any stops you wish to make and he/she will do their best to accommodate them. This may incur additional charges.
We endeavour to offer charging devices in all our vehicles – please request this with your chauffeur and they will aim to accommodate your needs.
As part of our consistency in service, all payments are taken by our support team, in advance of the hire taking place.