Why I Left The Hotel Industry & Joined Little’s
At Little’s, we are well known for attracting and retaining the very best talent – last year we had an enviable staff retention rate of 92%. You just need to take a look at the length of service of our team; our Reservations Manager has been with us for for over 30 years, our General Manager for 12 years and one of our Head Chauffeurs for 21 years. There’s no doubting that Little’s is a great place to work; where each member of the team is treated as an individual and supported in their career by both their peers and the Senior Management Team.
Many of the team members who have joined the Little’s team most recently, have come to us from the hotel industry. It’s the perfect fit; they already have extensive experience in the customer service excellence that our distinguished clients expect from their interactions with Little’s. But there are many reasons that these team members have chosen to leave their hotel careers behind them and utilise their hospitality and customer service skills in a new industry at Little’s.
We asked one of our Reservations Executives, Lewis Jennings, to tell us the top five advantages of working for Little’s compared to his previous hotel role.
1. Working Hours
Working in hotels I had to work various shifts any time between 7am & Midnight. The hours were often long and the shifts decided on a weekly basis, so making any forward plans in my personal life was difficult. At Little’s I work fewer hours and those hours are more “normal”. The hours covered are 8am to 9pm with an early, mid & late shift pattern and the rota is fixed on a five week rotation. You also only have to work one weekend in five! So being able to have a life outside of work is far easier – particularly important for me as I now have a young family.
2. Similar Skill Set
It can be daunting leaving behind an industry that you understand and moving into something new. The good thing about the transition to Little’s is that so many skills, like juggling an ever changing work load and offering exemplary customer service, are totally transferable. The on the job training is brilliant and you’re not expected to know how to do the job before you start – you just need to have the right mindset and attitude.
3. Close Knit Team
At Little’s we all work in one open plan space. That means that you get to interact with everyone you work with, rather than having lots of different departments working across different locations. That makes communication much easier and means there is more opportunity to understand the running of the business from lots of different perspectives. It also means there are more opportunities for progression. For example, one of the reservations team recently moved over to the accounts team to further her career within the business and learn new skills.
4. Christmas & New Year
Working in hotels, it becomes an accepted that you work all over the busy Christmas & New Year period. At Little’s, you get a whole week off either over the Christmas period or the New Year period. Plus, even if you are working on Hogmanay, you won’t still be in the office at the bells!
5. Every Day Is Different
Every day at Little’s is genuinely different. There is a constant buzz in the office and it’s certainly not like your standard “desk job”. Because the business operates globally, you could be dealing with a huge sporting event in Scotland one day and trying to source a fleet of cars in Sydney the next. You get to speak with people from all across the industry, from clients to suppliers, and build really strong relationships with regular chauffeur drive bookers.
At Little’s we are currently recruiting for a Reservations Executive to work in our Head Office just opposite Bellahouston Park in Glasgow. Want to use the skills you have gained in the hotel industry in a new and exciting industry? Click here to see the full Job Description and Apply