Case Study

Grand Prix transport for F1 team

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The Brief

Ground Transportation for Chinese Grand Prix, March 2017.

The client required a ground transport provider who could deliver an all-encompassing transport service for VIP airport transfers, preparation, practice and race days. The key priority for the client was to have a UK-based supplier who offered 24/7 support and reassurance, and who negated any issues caused by language-barriers.

Location

Shanghai,China

Our Solution

Upon receiving the requirements from the client, we checked through all of the details to ensure flight information, terminals of arrival, estimated times of arrival and the size of the vehicles (per number of passengers) was accurate and viable. We arranged for English speaking coordinators to be available 24/7 – both on site in China, and also in our UK based headquarters. This was vital as the spoken English in Shanghai was not as prevalent as other Far East cities, such as Beijing.

Our operations coordinator was on-site throughout the event to ensure communication between the customer, our head office and the chauffeurs was accurate and seamless.  He helped to ensure that schedules were adhered to as much as possible, and to coordinate local logistics.

Airport transfers were coordinated from the main International Airport in Pudong, Shanghai.  Arrivals were spread over two terminals, so two English speaking coordinators were provided (one at each terminal) to ensure that arrivals were met and escorted to the correct vehicles.  We provided branded signage including name boards and flags to ensure we were visible at all times in the terminal.

Our operations coordinator arranged daily transfers between the team hotel and the Shanghai circuit, ensuring that all vehicles were able to transfer the team to the circuit at the earliest available time.  This also involved ensuring valid permits were present in the vehicles to allow entry to the correct parking area. Once at the circuit, the operations coordinator and the vehicles remained available to the team should they be required during the day.

Curfew times provided by the FIA had to be strictly adhered to, so it was important that the vehicles were ready to transport the team from the circuit at the appropriate time.

Having a bilingual coordinator on-site at the circuit at all times proved vital, as she was able to act as the communication link between the predominantly English team and the staff of the local authorities – who spoke very little English, if any at all.

Finally, transfers were arranged taking the team from both the circuit and the hotel to the airport – leaving plenty of time to check in luggage which would be taken on to the next race.

Feedback

“Little’s being in China to manage and coordinate the travel for this event meant that I could free up time in my diary to get on with other work I had lined up.  Once I handed over the initial itinerary to their great reservations team I felt I could leave it with them to get everything organised, and felt rest assured they would be in touch if they had any questions.  Little’s pay so much attention to detail, and it’s that professionalism that ensures everything runs to plan.  I will definitely get in touch with Little’s for my future requirements, and I know no matter where in the world those requirements may be Little’s will offer the best service”.