Case Study

Conference at SEC Glasgow

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The Brief

15,000 delegate medical congress hosted by the SEC in August 2017.

The client required a ground transport provider who could offer total logistical support for the duration of the conference. This included daily transport management to ensure seamless delegate group movements between various city centre hotels, as well as evening social programmes. The key priority for the client was to have a flexible service provider willing to take transport off their hands.

Location

Glasgow

Our Solution

We managed the airport arrival list, double checking all flight arrival times and flight numbers. The client requested specific nameboards for arrivals which were utilised for all hires. At around 16:00 on the main arrival day, there were more than 25 passengers arriving within a three-hour period so we arranged an airport coordinator to welcome any delegates, should there have been any early arrivals or late departures. A daily shuttle service was organised using our luxury people carriers, transporting delegates between 07:00 – 09:00 each morning. For two evenings during the congress there were events held at the Royal Concert Hall and Kelvingrove Art Gallery, both of which required coaches at disposal.

Feedback

“It was a pleasure to work with your team last week and they were very responsive to any last-minute requests we had. I know it took a while but your reservations team were so patient, so thank you. I will certainly use your services when our conference returns, it looks likely to be Edinburgh next time.”